Key Responsibilities
- Housekeeping Operations Excellence
- - Oversee all housekeeping operations including guest rooms, suites, public areas, and back-of-house spaces
- - Ensure consistent adherence to Regent and IHG luxury cleanliness and presentation standards
- - Maintain impeccable room readiness, staging, and turn-down service execution
- - Ensure all areas reflect timeless elegance, order, and sensory comfort
- Guest Experience & Room Quality
- - Ensure every guest room delivers a flawless first impression and consistent luxury condition throughout the stay
- - Manage VIP rooms, long-stay guests, and special amenity setups with precision and personalization
- - Collaborate with Front Office and Butler teams to anticipate guest preferences
- - Handle guest requests and complaints with speed, discretion, and resolution focus
- Team Leadership & Culture
- - Lead, train, and inspire a large housekeeping team with a strong luxury service mindset
- - Foster a culture of pride, discipline, and attention to detail
- - Conduct regular training on standards, grooming, and service etiquette
- - Manage performance, scheduling, and workforce planning effectively
- Laundry & Linen Management
- - Oversee laundry operations, linen control, and inventory management
- - Ensure quality standards in fabric care, pressing, and presentation
- - Maintain efficient stock control and minimize wastage or loss
- Public Area Excellence
- - Ensure all public spaces (lobby, corridors, restrooms, spa, F&B outlets, back-of-house) are maintained to luxury standards
- - Maintain continuous inspection routines and corrective action systems
- - Coordinate with Engineering for upkeep and preventive maintenance
- Sustainability & Environmental Practices
- - Implement eco-friendly housekeeping practices (chemical usage, water conservation, linen reuse programs)
- - Support Regent's sustainability initiatives and waste reduction targets
- - Ensure proper segregation and disposal of waste in coordination with sustainability team
- Budget & Cost Control
- - Develop and manage housekeeping budgets (labor, supplies, linen, chemicals)
- - Optimize productivity and cost efficiency without compromising luxury standards
- - Monitor consumption patterns and implement control measures
- Quality Assurance & Compliance
- - Conduct regular inspections and audits of rooms and public areas
- - Ensure compliance with hygiene, safety, and brand standards
- - Maintain documentation for internal and external audits
- Coordination & Stakeholder Management
- - Work closely with Front Office, Engineering, Laundry, F&B, and Wellness teams
- - Ensure seamless coordination for room readiness, VIP arrivals, and special events
- - Support pre-opening or renovation projects with room setup and mock-up standards
- Technology & Systems
- - Utilize Property Management Systems (PMS), housekeeping apps, and inventory tools effectively
- - Drive digital tracking of room status, inspections, and maintenance requests
- - Leverage data to improve efficiency and guest satisfaction
Key Skills & Competencies
- - Strong leadership in luxury housekeeping environments
- - Exceptional attention to detail and standards enforcement
- - Operational planning and workforce management skills
- - Guest-centric mindset with high emotional intelligence
- - Strong communication and cross-department collaboration
- - Cost control and efficiency mindset without compromising quality
- - Strong knowledge of cleaning systems, chemicals, and fabric care standards
Qualifications & Experience
- - Diploma or degree in Hospitality Management or related field
- - 8–12 years of housekeeping experience, with at least 3–5 years in a senior leadership role
- - Experience in luxury or ultra-luxury hotels/resorts
Preferred Experience
- - Pre-opening or major renovation experience in luxury properties
- - Exposure to butler-driven or high-touch luxury service environments
- - Experience with Forbes Luxury standards
Key Performance Indicators (KPIs)
- - Guest satisfaction scores (Room cleanliness & overall experience)
- - Housekeeping audit scores
- - Room turnaround time efficiency
- - VIP and repeat guest satisfaction feedback
- - Labor productivity and cost per occupied room
- - Inventory accuracy and loss prevention metrics
- - Sustainability compliance (linen reuse, chemical reduction, waste management)
Regent Brand Lens (Differentiation)
- Deliver flawless, invisible luxury where cleanliness is never noticed—only felt
- Maintain timeless elegance, precision, and sensory calm in every space
- Ensure every room feels personally prepared, not operationally cleaned
- Embed a culture of quiet excellence and obsessive attention to detail
- Housekeeping is not a function—it is a core expression of the Regent brand
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