Job Description:
1. Tenant Account Monitoring
- Monitor and manage tenant aging reports on a daily / weekly basis.
- Identify overdue accounts and categorize according to aging buckets (30/60/90 days).
- Highlight high-risk accounts to management promptly.
2. Debt Recovery & Collection
- Perform reminder calls, emails, and follow-ups for overdue payments.
- Issue reminder letters, demand letters, and notices of default.
- Arrange meetings with tenants facing financial difficulties.
- Negotiate repayment plans (subject to management approval).
- Ensure prompt follow-up on habitually owing tenant
3. Internal Coordination
Work closely with:
- Billing Team (for accurate invoicing)
- Leasing Team (tenant performance & occupancy cost)
- Mall Operations (enforcement action)
- Legal team (if litigation required)
- Participate in tenant performance review meetings.
Job Requirements:
- Diploma or Degree in Accounting, Finance, Business Administration, or related field.
- Minimum 12 years of experience in credit control, debt recovery, or accounts receivable.
- Fresh graduates are encourage to apply.
- Good understanding of Accounts Receivable processes, tenant billing, and rental collection.
- Strong negotiation, communication, and problem-solving skills with the ability to handle difficult tenant situations professionally.
- Self-motivated, result-oriented, and able to work independently under pressure to achieve collection targets.
- Willing to be based in Sunway Pyramid Selangor.
