Executive Inbound Call

Job Responsibilities:

• Perform the required call verification process prior updating customers information or providing account information.
• Identify and handle customers enquiries completely and accurately with confidence.
• Attend to customers instructions for financial and non-financial transactions.
• Complete necessary documentation to manage the customers complaints, issues, and subsequent solutions.
• Schedule or act on any required follow-up in accordance with AmBank Contact Centre guidelines.
• Maintain confidentiality of organizations customers and data.
• Educate customers on new products and services.
• Other ad-hoc duties / project assigned.

Job Requirements:

• Recognized degree in any discipline preferably with 1 year working experience in Contact Center environment.
• Broad knowledge on retail banking products.
• Fast learner to pick up the systems, policies and procedures requirements.
• Analytical thinking and problem solving.
• Proficient in English, Bahasa Malaysia.
• Team player and cooperative.
• Applicants should be Malaysian andwilling to work on shift hours and rotated location