About the Job
Design, implement, and manage learning and development programs to enhance the skills, knowledge, and performance of the team members, ensuring they contribute effectively to the hotel's goals and objectives.
Key Responsibilities:
- Support the planning and implementation of learning and development programs aligned with the hotel's goals.
- Identify employees training and development needs across departments.
- Organize and conduct training programs, workshops, and onboarding sessions for employees.
- Assist in developing employee growth and career development plans.
- Work closely with department heads to coordinate training activities and support operational needs.
- Monitor and evaluate training effectiveness through feedback and performance reviews.
- Maintain training records and manage the Learning Management System (LMS).
- Keep updated with current learning and development trends and best practices.
- Assist in managing the training budget and ensuring cost-effective training activities.
- Provide guidance and support to employees on learning and development matters.
- Coordinate with external training providers when required.
- Ensure all training activities comply with company policies and relevant regulations.
Qualifications:
- Bachelor's degree in Human Resources, Education, Business Administration, or related field;
- Professional certification in Learning and Development (e.g., CPLP, CIPD) is preferred.
- 5+ years of experience in learning and development, preferably in the hospitality industry.
Skills:
- Strong team management abilities.
- Excellent communication and presentation skills.
- Proficiency in designing and delivering training programs.
- Knowledge of adult learning principles and instructional design.
- Proficiency in learning management systems and Microsoft Office Suite.
- Strong organizational and project management skills.
- Analytical skills to assess training needs and evaluate program effectiveness.
Personal Attributes:
- Professional demeanor and appearance.
- Detail-oriented and proactive.
- Positive attitude and strong work ethic.
- Flexible and adaptable to changing circumstances.
- High level of integrity and confidentiality.
Working Conditions:
- Office environment within the HR department, with regular interaction with employees and managers.
- Flexible hours, including occasional evenings and weekends as required.
- Minimal physical work, primarily desk-based tasks.
- Positions are open to all local and permanent residents of Malaysia only.
