Executive of Maxis Center (Kuantan)

Are you ready to get ahead in your career

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia's leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical

What are you accountable for

• To drive operational excellence by creating a conducive customer journey that leads to speedy and effective resolutions for customers and promoting self-serve

• Ensure seamless operations in terms of cash, inventory, floor and in-store merchandising management

• Focus on career growth and development of the staff in terms of ensuring high operational standards by consistently providing support, leadership, mentoring and coaching as a role model

• To manage in-store customer experience by creating conducive customer journey, understanding crowd pattern, and executing smart scheduling for staff

• Enforce quality and compliance to standard policies and procedures

What do you need to have for this role

• Professional Certificate / Diploma / Degree or its equivalent

• Relevant work experience of minimum 4 years in telecommunications or retail industries preferred. Experience in showcasing and conducting product demonstrations preferred.

• Tech savvy and computer literate. Proficient in Microsoft, Word, Excel and PowerPoint

• Excellent communication, written and interpersonal skills. Strong verbal and written English language

• Obsessed with customers, passionate about sales, competitive spirit, and understands people through interactive conversations

• Mandarin-speaking is an added advantage

• Personal traits: Positive, Passionate, Collaborative, Creative, A self-starter, Ability to perform under pressure in a challenging environment, a team player and leadership qualities

• No fraud cases/blacklist history

What's next

• Once you've applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance - regardless of ethnicity, gender, age, education, religion, nationality or physical ability.