Executive Officer, GT-TBS, BE Application Delivery, Financial Systems Application Support MY

Job Description :

Job Purpose . - L1/L2 Application Support for supporting Group Finance systems. - Actively participate in contributing to the improvement of operations, processes and policy for the unit and GT. - Ensure compliance to IT standards, SDLC standards, policies and procedures. - Risk control and management.

Key Responsibilities .
1. To Ensure all application systems:
a) Defects (Incident/Problems) - responsible for all severity met, including issues related to network or infra
b) Problem Management - responsible for adherence to ITSM process
c) Root cause analysis - responsible for all Sev 1 and Sev 2 defects, IR within 3 working days
d) System capacity management - responsible for all team members to monitor (CPU, RAM, Disks) for all
applications under team .
e) Production batch support - responsible for DC Operators monitoring handover and provide on call standby
rosters
f) Dashboard/Reports - responsible to review and resolve as published by ITSM for incidents & problems
tracking
g) Support knowledge base - responsible to build and updates in ITHM or Syncup
h) ITDR - responsible for DRP update and DR Tests
i) VAPT - responsible and coordination with other team/s, including UAT
j) Patch Management - responsible and coordination with other team/s , including UAT
k) Certificate renewals (SSL) - responsible for Production and DR only
l) Outsourcing, TRM checklist, other related hubbing documents - responsible and coordination with other
related teams
m) Asset Inventory, part of CET, responsible for updates and amendments
n) Interface Diagrams, Application Support Manuals, System Operation Manuals - responsible for updates and
amendments post warranty period
o) Vendor support contracts - responsible for maintenance support contracts only
p) Application Tech Refresh projects and components plus related documents - consulted or informed only
q) Infra related projects or integrated application related projects - responsible., consulted or informed only
r) Project handovers to Application Support - consulted and informed only in accordance with Cab Review
Checklist or System Implementation Checklist (GPLC)
s) Application Support SOP - responsible for Deployment and Defect Management
t) Audit to Production - responsible and coordination with other team/s
u) Decommission - responsible and coordination with other team/s
v) Privilege ID management - accountable and responsible to own and use of the ID's
2. Undertake additional responsibilities and assignment as required by the supervisors or management.
Job Specification .
Qualifications
(Basic Degree/Diploma
etc)

Bachelor's Degree in Computer Science / Information Technology or related
discipline

Professional Qualification
and/or Regulatory,
Licensing requirements -
Relevant Work
Experience - 1+ years in supporting applications - 1+ years experience with SQL-compliant RDBMS - 1+ years experience in financial applications (e.g. EBS)
Required Competencies and Skills .
Competencies/Skills
(Essential to succeed in
this job)

Technical/ Functional skills
o Applicatrion Support and troubleshooting
o Oracle PL/SQL programming
o Unix shell scripting
o SQL-compliant RDBMS

Personal skills (Soft Competencies [Core/Leadership])
o Strategic Planning
o Change Management
o Analytical
o Problem-Solving
o Influencing
o Collaboration
o Stakeholder Management
o Communication
o Coordination and Facilitation across Diverse Working Groups
Travel Requirements (if any)
Frequency
(Incl typical Destinations
and Duration)
On need basis