Executive, Operations

We are looking for a detail‑oriented professional to manage and coordinate end‑to‑end road freight transport operations. The role covers bookings, documentation, vendor coordination, and shipment execution, ensuring on‑time delivery, compliance with transport regulations, cost efficiency, and an excellent customer experience.

Job Responsibilities:

• Coordinate road freight movements (domestic and cross border import/export) from inquiry to final delivery.
• Create and manage transport orders, job orders, and bookings in systems.
• Plan cargo movements, consolidate shipments, and manage linehaul schedules (e.g. BKK-PEN-KUL-JHB-SIN lanes).
• Monitor shipment milestones, transit status, and delivery timelines proactively resolve delays and exceptions.
• Liaise with transporters, haulers, warehouses, customs brokers, and internal teams to ensure smooth execution.
• Coordinate loading, arrival, and delivery schedules with vendors and customers.
• Monitor vendor performance, record service failures, and support corrective actions
• Prepare and manage full sets of transport and shipment documentation (import/export).
• Ensure compliance with customs regulations, trade terms (Incoterms), and DHL SOPs.
• Update shipment status, customs information, and physical milestones accurately in systems.
• Act as the operational point of contact for customers regarding transport status and delivery updates.
• Handle customer inquiries, issues, and incidents professionally and within agreed SLAs.
• Provide operational input to support sales or key account requirements when needed.
• Support transport billing, cost checking, and billing milestones.
• Assist in monitoring operational KPIs and performance metrics.
• Managing transport query & escalations
• Ensure that any other work related duties given is completed within the specified timeline.
• Ensure compliance to customers and others relevant authorities and operating instructions.
• Ensure two ways communication with management level.
• Manage, monitor and ensure proper filing for the job completed.
• To achieve a good result in internal & external audits.
• To perform any other job functions and tasks as delegated by superior.

We are expecting the incumbent to meet these requirements:

• At least Diploma in any field.
• With minimum 2 years experience in freight forwarding industry especially in road freight.
• Excellent time management skills and the ability to prioritize work.
• Additional skillsets required: detailed oriented, problem-solving skills, and excellent communication skills (both written and verbal).
• Able to work in a fast pace and challenging environment.
• Proficiency in Microsoft Office (Word, Excel & PowerPoint)
• This position is located in Medini Iskandar, Johor.

We apologize if you are not contacted. Only shortlisted candidates will be contacted to proceed with pre-screening.

Thank you for choosing DHL Global Forwarding as your Employer of Choice.