Executive PA Claims Care (Maternity Replacement)

To manage and process PA insurance/takafu claims with efficiency, accuracy, and empathy, delivering a hyper-personalized and seamless customer experience that reflects Etiqa's commitment to fast & easy service. This role is essential in supporting PA Insurance/Takaful as a high-visibility sampler product by delivering claims services that exceeds expectations, ensuring that the claims experience leaves a strong, positive impression on customers—building trust and increasing the likelihood of loyalty and cross-sell potential. The role is responsible for reviewing and verifying claims, liaising with internal teams and external service providers, identifying potential fraud, and ensuring timely and fair claim resolutions – supporting the company's commitment to trust, customer satisfaction and operational excellence. The role also supports process improvements, digital claims handling, and contributes feedback to enhance service delivery in alignment with Etiqa's digital-first and customer-centric strategy.

Job Description

• Receive, review, and validate claims documentation and eligibility.
• Communicate with customers, agents, and other stakeholders for information or clarification.
• Process claims within agreed service-level turnaround times (SLAs).
• Utilize claims systems and digital tools to ensure efficient workflow and reporting.
• Escalate suspicious or potentially fraudulent claims to relevant teams.
• Collect and log feedback from customers to identify service improvement areas.
• Support testing or rollout of new claims features or process enhancements.

Qualification / Requirement

• Bachelor's Degree in Insurance, Business, Finance, Banking, Healthcare Administration, or related fields
• 1-3 years of experience in Claims, Insurance Operations, Customer Service, or related functions
• Strong attention to detail and analytical skills
• Customer-focused with excellent communication abilities
• Ability to manage multiple cases and work within established SLAs
• Proficient in Microsoft Office applications
• Experience in PA, Travel, Medical, or Health Claims is an added advantage
• Familiarity with claims systems and digital tools is preferred
• Immediate availability or short notice period will be an added advantage

Note: This is a 12-month contractual position to provide maternity replacement coverage. Candidates who can join by November 2026 are strongly preferred