Executive - Personal Financial Services Telemarketing (Cards Portfolio)

• Engage existing customers via phone for cross-selling purposes, promoting HLB credit cards and personal loans utilizing effective probing, qualifying, and closing skills.
• Cross-sell and up-sell an array of credit card portfolio products to the existing customer base.
• Explain HLB product offerings and promotions, and pre-qualify customers based on specific credit criteria.
• Ensure daily and monthly productivity targets are achieved, striving to exceed sales performance indicators set by management.
• Maintain and uphold service standards, ensuring strict adherence to compliance, consistency, and the Code of Conduct & Ethics policy in all product offering efforts at all times.
• Keep abreast of competitive issues, new products, and overall financial market trends.
• Actively participate in providing constructive feedback during team discussions.
• Foster positive relationships with team members within the team and department.
• Carry out any other duties as directed by management.

Organizational (organizational responsibilities)

• Adhere to department processes and procedures to ensure compliance with audit, regulatory, and internal policies.
• Respect the HLB culture and take an active role in the communities.
• Participate and display teamwork in all aspects of work, projects, assignments, and Group Management Programs at all times.