Executive - Personal Financial Services (Terminal Management)

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Key Responsibilities

A. Vendor Coordination and Service Requests

• Manage day-to-day Maintenance Requests to the terminal vendor

• Process and dispatch Terminal Deployment Requestsand Terminal Retrieval Requests.

• Handle all incoming Emails enquiries from vendors, the Contact Centre (HLCC), and Relationship Managers (ARM).

• Coordinate Programming and Tag On Requests to the vendor.

• Process all requests and manage Issues relating to AMEX.

• Administer Deposit Refunds for terminated merchants.

B. Operations Monitoring and Troubleshooting

• Follow up on deployment status and retrieval updates from the vendor.

• Monitor and prepare reports for terminal movement and the Fault Call Report .

• Track and manage adhoc and conversion deployment cases and removal cases.

• Handle issues related to Duitnow OTP and GTX portal.

• Manage the Mastersam & EFTsec system, including performing TE PIN resets on a monthly basis once they expire and managing issues reported by vendors.

• Follow up on Unsuccessful Terminal Installation (UTI) cases and prepare the master UTI list.

• Engage in the terminal write-off exercise.

• Support the Bulk termination project.

C. Data Integrity and Reporting

• Monitor SLA Deployment performance.

• Prepare Monthly Vendor Performance reports and the final Vendor Closing Report.

• Finalise and review the Monthly Closing Report From Vendor.

• Conduct the 1st checker for monthly billing validation.

• Prepare the UTR report.

• Prepare the TID block in the consolidated base report .

• Update the Deployment Update File for branches / HLCC.

• Compile job sheets and update the master file on deployment date.

• Compile and Update the master file on the retrieval status.

• Update the master file for monthly closing report and ensure the installation date is correctly updated into the Asccend system.