Executive, Quality Monitoring and Assignment (MCMC Sandakan Branch Office)

Job Summary

Responsible for facilitating and executing the operation of the Quality Monitoring & Assignment Unit activities to ensure activities related to quality of service, spectrum and network monitoring, as well as ad hoc tasks, are well managed in compliance with all the SOP.

Job Responsibilities

1. Conduct periodic Drive Tests (QoS) based on schedule (fixed, mobile, DTT, FWA);
2. Undertake verification and inspection activities to verify fixed and mobile broadband service quality in compliance with relevant Mandatory Standards (MS QoS), which includes outdoor and indoor coverage;
3. Undertake Radio Frequency Interference (RFI) investigations (government only) and make recommendations for rectification.
4. Ensure proper management of resources and tools via Barcode Asset Management System (BAMS) as well as contract renewal, schedule maintenance and calibration. i.e. MMS, NASMOC;
5. Conduct site audit to ensure all spectrum users have valid AA licenses and comply with the approved license condition;
6. Participate in disaster management activities;
7. Facilitate address and resolve the complaints/reported cases in line with SOPs;
8. Assist in providing technical assistance and managing appropriate recommendations to address and resolve identified issues to other stakeholders and engage in inter agency collaboration efforts;
9. Facilitate and conduct consumer awareness programmes for stakeholders (public and government agencies); and
10. Facilitate and provide details regulatory and compliance activities, reports and conclude task assignments, including those ad hoc tasks assigned in line with the SOPs.

Qualifications & Work Experience

1. Candidate must possess at least a Bachelor's Degree in Telecommunication Engineering or any related qualification from reputable university with a minimum CGPA of 3.00;
2. Possess one to three years of working experience would be an added advantage

Technical Competencies

1. Branch operation
2. NEMO Handy Tools & Analyzer
3. EVA Wired Tools
4. Licensing framework
5. Regulatory framework
6. Statutory and legal requirement
7. Project management
8. Report writing
9. Laws and Regulatory requirements
10. Project Management

Behavioral Competencies

1. Networking
2. Assertiveness
3. Interpersonal Skills
4. Strategic Thinking
5. Critical Thinking
6. Decision Making

Candidate must be willing to work/located in Sandakan Branch Office.

Permanent position with six-month probation period.