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Support nationwide implementation of Priority branding, signage, branch ambience and thematic setups.
Coordinate renovation, repair & maintenance (R&M) matters related to customer experience touchpoints.
Manage uniform standards and refreshment management across branches.
Track project timelines, budgets, and ensure cost-conscious execution.
Liaise with Marketing, Operations, Finance, and external vendors to ensure consistent rollout.
Support functional governance of 41 PBC Service RMs (dotted reporting structure).
Monitor DSR submissions and ensure timely follow-ups.
Track service performance discipline and adherence to required standards.
Identify operational gaps and propose improvement measures.
Support capability alignment and service consistency initiatives.
Assist in overseeing PVPB SOP matters and updates.
Monitor CSAT Red Alerts and coordinate resolution tracking.
Support governance on FD deviation tracking and documentation.
Act as coordinator for Mystery Shopper program in collaboration with RWM Compliance.
Ensure proper documentation and audit readiness for regulatory or internal reviews.
Support operational readiness for bank-wide initiatives (e.g., CallBot implementation, regulatory thematic reviews).
Coordinate action plans across stakeholders to ensure timely deliverables.
Prepare management updates, progress reports, and meeting materials.
Track follow-up items to closure.
Liaise with senior stakeholders including Finance, Group Operations, Marketing, and Business Heads.
Facilitate alignment across departments with differing priorities.
Ensure clear communication flow and escalation management when required.
Job ID: 143361147
