Executive, Sales Umrah & Travel

Job Description

• Managed and execute long term strategic business relationships between customers and RedBox Logistics.

• Assist in negotiation of contracts with customers and monitor service level agreement with performance indicators.

• Ensure continuous regular reviews and checking on service level performance to sustain customer satisfaction and ensure contract continuity.

• Manage communications between customers and internal teams.

• Work closely with Operations team on customer complaint resolutions for operational related issues.

• Assist to monitor and ensure billing is done timely and accurately and invoices are submitted timely.

• Prepared reports on account progress and ensure all reports are being submitted on timely manner with accurate data analysis and recommendations for improvements

• Collaborate with Sales & Marketing team to maximize profit by up-selling or cross-selling

• Fulfill customers needs and deliverables according to proposed timelines

• Analyse and checking clients data to provide customer relationship management.

We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

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