Job Description:
- Sales Support - Provide ongoing support to sales distribution channels and business partners by responding to inquiries, resolving issues, and offering accurate product or service information through various channels (phone, email, WhatsApp, in-person).
- Daily Operations & Process Management - Assist in the smooth running of daily operations, understanding system-related and operational matters to deliver timely and effective support.
- Onboarding & Distributor Management - Manage the onboarding process for business partners and handle all documentation, applications, renewals, approvals, inquiries, and correspondences related to business partners.
- Client & business partner's Experience Optimisation - Leverage client and business partner's experience knowledge to improve engagement processes and contribute to continuous improvement of systems and workflows.
- Reporting & Documentation - Responsible for timely and accurate preparation of monthly reports, client reports, and maintenance of support materials such as FAQs, knowledge bases, and troubleshooting guides.
- Cross-Department Collaboration - Work with internal departments and teams to resolve complex or specialized issues promptly and effectively.
- Administrative & Proposal Support - Provide administrative support to sales managers, including preparation of proposal letters, agreements, trade orders, account balance info, and other client servicing needs.
- Policy & Procedure Enhancement - Assist in the development, documentation, and enhancement of policies, procedures, and operational processes.
- Project & Ad-Hoc Participation - Participate in sales support-related functions and ad-hoc projects as assigned by management to meet departmental goals.
Job Requirements:
- Possess at least a Diploma/Degree in Banking & Finance/general education degree or equivalent with two (2) years working experience.
- Fresh graduates are welcome to apply.
- Experience in or related to the financial / asset management industry will be an added advantage.
- Proficient in MS Office, to include Outlook, Word, PowerPoint & Excel required.
- Ability to work under pressure and multi-task.
- Independent, mature, with initiative and pro-active.
- Excellent written and spoken English, Bahasa Malaysia and Mandarin.
- Pleasant personality, independent, resourceful, organized, able to manage time well and meet tight deadlines when required.
At AHAM Capital, people are its greatest assets. We value diversity and inclusivity. To us, this means bringing together a group of qualified professionals with a varied range of skillset and experiences into a fair and respectful workplace to harness the strengths of cultural and individual differences for the accomplishment of our collective goal.
We believe in equal opportunity in employment and treating all individuals with respect and dignity. Our employment decisions are guided by an objective assessment of the candidate, irrespective of ethnicity, religion, gender, nationality and other non-merit factors.
Due to the high volume of applications we are unable to acknowledge every application. If you are selected for an interview we will contact you within the next 7 days. However, if we think that your skills and qualifications may be suitable for other similar positions we may hold your details on our database and contact you in the future.
