Company Description Proton, formally known as Perusahaan Otomobil Nasional Berhad, is Malaysia's first national car company, established to drive economic growth and build a strong local automotive industry. In partnership with DRB-HICOM and Zhejiang Geely Holding Group since 2017, Proton is evolving into a modern, global automotive brand. The company is committed to its brand promise of Inspiring Connections, creating vehicles that resonate with diverse customers. Proton's products and services are guided by core values of innovative technology, reliability, and adherence to international standards. Team members join an organization focused on continuous improvement, customer delight, and future-ready mobility solutions.
Role Description We are seeking a highly organized and proactive Executive Service Training Coordinator to support the planning, coordination, and administration of aftersales training programs. This role is responsible for ensuring smooth training operations, maintaining accurate training records, managing logistics, and coordinating with internal and external stakeholders to support the development of competent, customer-focused service personnel.
Key Responsibilities
- Plan, coordinate, and administer aftersales training programs, including scheduling, participant management, and stakeholder communication.
- Maintain training records, competency tracking databases, reports, evaluations, and other training-related documentation.
- Manage training facilities, equipment, materials, logistics, travel arrangements, and procurement activities to ensure successful training execution.
- Provide departmental administrative support, including HR-related documentation, leave and overtime administration, and manpower tracking.
- Support 5S initiatives, continuous improvement projects, and enhancement of training processes and systems.
- Perform other duties and responsibilities as assigned by the Head of Department.
Qualifications
- Experience in training coordination or administration within automotive, customer service, or technical environments, including scheduling, logistics, and documentation.
- Strong organizational and time management skills, with the ability to handle multiple training programs and priorities simultaneously.
- Effective communication and interpersonal skills to work with trainers, service personnel, and management across different levels.
- Proficiency in using office software (e.g., word processing, spreadsheets, presentation tools) and basic learning management or training tracking systems.
- Attention to detail and analytical skills for maintaining accurate training records, preparing reports, and evaluating training outcomes.
- Ability to work on-site in Batu Caves and adapt to a dynamic, fast-paced environment focused on continuous service improvement.
- Diploma or degree in Business, Human Resources, Education, Automotive Technology, or a related field; relevant professional certifications in training or service operations are an advantage.
- Previous experience in the automotive industry or after-sales service operations is beneficial, along with a strong commitment to customer satisfaction and quality standards.
