Executive Technical Support must have native proficiency in written, read and spoken English, Mandarin and Cantonese.
Receive call/digital interactions to assist customers and clients with technical issues arising from everyday computer use (desktop/laptop/tablet/other related devices).
Determine the problem and provide a technical resolution within the contact or by dispatching for service.
Resolve the cases from end to end, make follow up and regularly update the customers on the case progress.
Always strive to meet and exceed customers needs and expectations.
Stay abreast of new process and product release by reading updates, studying product descriptions and participating in team meetings, trainings, forums and discussions.
Provide feedback to the Team Leaders/CC manager for any opportunities for improvement.
Demonstrate the required maturity to work from home/remotely under minimum supervision.
Expected to meet the Key Performance Indicators (KPI).
Skill Requirements:
Degree, Diploma or an equivalent professional qualification.
Excellent command of spoken and written English, Mandarin and Cantonese.
Fresh graduate with good communication skills and personal/working experience in handling computers/laptops or technical issues.
Understanding of desktop, laptop and tablet's hardware and technology.
Technical knowledge with problem solving and troubleshooting skills.
Technical knowledge on Microsoft Operating Systems & Office Suites.
