Create your future with Affin! You too can make a difference.
Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don't just stay at the forefront of the industry – you can make a difference too.
RESPONSIBILITES
- Handle inbound telephone interaction for Conventional and Islamic Bank customers.
- Handle inquiries or requests that are received via other electronic channels (emails or internet banking).
- Provide correct information and resolve problem efficiently within time frame.
- To avoid repeated mistake and to ensure that the Customer Experience delivered at the highest quality.
- Inquiry and request must be raise using case management with minimum error, within required timeline and customer information are protected.
- Handling customer complaints.
- Apply tact, patience (listening and empathy skills and practice professionalism when handling customer enquiries, problem or complaints).
- Exercise sound credit, customer service in accordance to the Bank objective, policies and guidelines.
Requirements
- Bachelor's Degree in any field.
- Possess working experience in Financial Services Industry or contact centre is an added advantage.
- Good communication skills in English and Bahasa Malaysia.
- Ability to converse in Mandarin or Cantonese is an advantage.
- Possess the basic knowledge of financial products and services.
- Pleasant personality with a positive attitude.
- Interpersonal skills in handling / attending to customer's complaint at point of contact.
- General knowledge in complaint management, banking policies and regulations.
- Customer centric and a strong team player.
