Exhibition Account Manager

Exhibition Account Manager

Role Overview

The Exhibition Account Manager is responsible for managing customised booth projects from client briefing to final onsite delivery.

This role acts as the key bridge between clients, design team, operation team, and production team to ensure projects are delivered smoothly, professionally, on time, and within budget.

The ideal candidate must possess strong project coordination skills, exhibition knowledge, client servicing ability, ownership, and problem-solving skills to support the department's growth towards handling larger and higher-quality customised booth projects across Malaysia and Southeast Asia.

Key Responsibilities

1. Client Servicing & Project Coordination

1. Manage customised booth projects from enquiry stage to project completion
2. Understand client objectives, branding, functional requirements, and exhibition goals
3. Conduct meetings, site visits, and project discussions professionally
4. Build strong relationships with clients and maintain high service standards
5. Provide practical and solution-oriented recommendations to clients

2. Custom Booth Project Management

1. Coordinate project flow from:
2. Briefing
3. Design development
4. Revision
5. Quotation
6. Production
7. Onsite setup
8. Dismantle
9. Monitor project timeline and ensure all deliverables are completed on schedule
10. Coordinate closely with:
11. Design team
12. Operations team
13. Production/vendors
14. Official contractor (OC)
15. Ensure booth design is practical, buildable, safe, and aligned with budget

3. Costing, Budget & Commercial Control

1. Prepare quotations and monitor project costing
2. Ensure project profitability and budget control
3. Work closely with vendors and suppliers for price negotiation and coordination
4. Monitor variation orders (VO) and additional works properly

4. Site & Operational Coordination

1. Attend site recce, build-up, and exhibition onsite coordination when required
2. Ensure smooth communication between all parties during setup and dismantle
3. Solve onsite issues quickly and professionally
4. Maintain ES standards in execution quality and professionalism onsite

5. Teamwork, Leadership & Communication

1. Act as the communication bridge between client and internal departments
2. Ensure briefing and information shared internally are clear and complete
3. Support better workflow and coordination within the department
4. Participate in WIP meetings and project review discussions
5. Take ownership and lead by example through professionalism and accountability
6. Support teamwork, positive communication, and a responsible working culture
7. Contribute to a more efficient, proactive, and solution-driven team environment
8. Support department growth and future vision

Requirements

Experience

1. Minimum 5 years experience in exhibition/custom booth industry
2. Strong experience handling customised booth projects independently

Skills & Capability

1. Strong knowledge in exhibition booth workflow and production process
2. Good project management and multitasking ability
3. Strong communication and coordination skills
4. Able to manage timeline, pressure, and multiple projects simultaneously
5. Good problem-solving and decision-making skills
6. Strong sense of ownership and responsibility

Personality & Working Style

We are looking for someone who is:

1. Proactive and solution-driven
2. Organized and detail-oriented
3. Calm under pressure
4. Responsible and responsive
5. Team player with professional working attitude
6. Willing to grow together with the department and company