Welcome to GO Asia
GrowthOps is a marketing transformation agency, consistently awarded the top Customer Engagement agency in APAC. For over 15 years, we've been helping brands go to market in Asia by integrating strategy, design, technology and AI. Trusted by enterprises and high-growth innovators, we specialise in supporting media, MarTech and creative operations across financial services, telecommunications, transportation, ecommerce, energy and more. GrowthOps is part of The Applied AI Company.
About your new role!
- Lead the experience design process for various projects, ensuring high-quality deliverables that meet client objectives.
- Execute strategy and deliver initiatives utilizing our creative, marketing and technology capabilities as an organization
- Participate in concept sessions leveraging user research and data-driven design thinking.
- Plan and implement user research strategies and methodologies.
- Use a diverse set of UX research tools.
- Conduct primary and secondary user research (quantitative and qualitative research)
- Introduce trends and best practices across experiences/industries/channels
- Create experiences that are driven by customer/user needs while taking into consideration our client's business goals, creative design, and technical feasibility.
- Perform usability studies with consumers
- Mentor and coach junior UX on the team.
- Delivery of concepts, personas, user journeys, storyboards, system maps, user flows, wireframes, and prototypes with relevant tools such as Figma.
- Collaborate with client counterparts and external vendors for project delivery
- Collaborate effectively with multi-disciplinary teams both internally and externally
- Communicate the experience and articulate design considerations and trade-offs
What We'd Love To See From You
- 3-5 years of professional experience in digital and experience design, with a focus on both IT and creative agency environments.
- Experience with Figma, Adobe Creative Suites or similar tools
- Proven experience delivering concepts, personas, user journeys, user flows, wireframes, prototypes, etc.
- Exceptional communication skills and presentation skills.
- Excellent collaboration skills to deliver work with different teams and clients
- A self-starter who is keen to solve problems creatively
- Strong portfolio showcasing a range of success experience design projects and solutions
- Experience in gathering and using data through platforms such as AA, GA etc to better enhance design decisions
- Knowledge of frontend development technologies (HTML, CSS and Javascript), accessibility standards and best practices (WCAG) is a plus.
Must have skills
- Customer Experience
- User Experience
- UX Research
- Strategic Thinking
- AI Literacy
- Communications
