Experienced Associate - Desktop Support Engineer (AC KL)

Line of Service
Internal Firm Services

Industry/Sector
Not Applicable

Specialism
IFS - Information Technology (IT)

Management Level
Associate

Job Description & Summary
At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures.

Those in IT support at PwC will focus on providing front-line technical assistance and troubleshooting to facilitate smooth functioning of computer systems software and hardware. Working in this area, you will be responsible for providing support to internal and external clients to address and resolve issues in a timely and efficient manner through a variety of mediums/channels. The guidance will help to resolve technical issues and maintain efficient IT operations at the L2 up to L4 support levels.

Role Summary


OfficeTechnology supportplays a pivotal role in delivering top-tier technology support and guidance within the Tech Lounge at our Acceleration Center Kuala Lumpur Office.

This customer-centric position involves problem-solving, one-on-one and group training, andmaintainingan innovative environment for IT engagement and education.




Core Responsibilities

• Create, update, deploy, and troubleshoot images for laptops and desktops.
  

• Address and resolve laptop hardware and software issues.
  

• Assistin the technology onboarding process for new employees.
  

• Participate in global technology forum meetings and undertake IT projectswhetheritslocal or Global.
  

• Provide customer-centric support, ensuring positive and valuable experiences.
  

• Foster an innovative and technology-focused environment with a strong focus on customer satisfaction.
  

• Develop and deliver innovative one-to-one and group training events tailored to customer technology usage.
  

• Collaborate with PwC teams (US/Global) to stay informed aboutnew technologies.
  

• Maintain a friendly, approachable demeanor that prioritizes customer needs.
  

• Offer feedback and suggestions for enhancing the overall customer experience.
  

• Build and nurture strong working relationships with users at all levels.
  

• Proactivelyanticipate,identify, and resolve complex problems while applying technical knowledge.
  

• Effectively communicate and share technical information with diverse audiences within the firm.
  
  

• Diploma/Advanced Diploma,bachelor's degree, or equivalent in Computer Science/Information Technology.
  

• Minimum of2years of Desktop support experience.
  

• Preferably an Executive specializing in Information Technology or equivalent.
  

• Experience with the ServiceNow platform is an advantage.
  

• Proficiencyin managing endpoints in Workspace One or Microsoft Intune is an advantage.
  

• Strong preference for prior experience in automating processes using PowerShell or other scripting languages.
  

• Advanced knowledge of Microsoft desktop operating systems, including Windows or equivalent.
  

• Experience insupporting mobile OS (iOS/Android) and Microsoft 365.
  

• ITIL 4 certification is an added advantage.
  

• Demonstrated ability to deliver outstanding customer satisfaction.
  

• Excellent communication and presentation skills.
  

• Effective problem identification and solution skills.
  

• A strongteam player and collaborator.
  

• Fluent in both written and spoken English.
  

• Exceptional multitasking, customer service, and communication skills, including the ability to explain technical concepts to end-users.
  

• May requireto attendafter working hours call withGlobal/US Team.
  

• Experienceinhandling projects is an addedadvantage.
  

Required Skills

Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Communication, Computer Engineering, Computer Program Installation, Computer Programming, Computer Technical Support, Emotional Regulation, Empathy, Enterprise Architecture, Incident Management and Resolution (IMR), Inclusion, Information and Communications Technology (ICT), Intellectual Curiosity, IT Infrastructure Upgrades, IT Operations, IT Operations Management, IT Project Lifecycle, IT Support, IT Troubleshooting, Object-Oriented Programming (OOP), Optimism, Scripting Languages, Security Protocol Analysis + 6 more

Desired Languages (If blank, desired languages not specified)

Travel Requirements
Not Specified

Available for Work Visa Sponsorship
No

Government Clearance Required
No

Job Posting End Date
April 30, 2026