About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post www.tollgroup.com
We are seeking a detail-oriented and proactive
Experienced Customer Support Officer to join our team based in
Bayan Lepas, Penang.
Key Responsibilities:
- Customer Relationships: Develop and maintain effective, professional customer relationships.
- Account & Transaction Support: Support account management and transaction processing activities.
- Product & Technical Support: Provide product and technical assistance related to transactions, feedback, and requests.
- Stakeholder Coordination: Liaise with internal and external stakeholders to meet contractual and service standards.
- Process Compliance: Follow established procedures and guidelines to ensure consistency and compliance.
- Issue Resolution: Respond to customer queries and resolve issues per customer agreements and processes.
- Documentation: Prepare and maintain accurate records of interactions, transactions, and feedback.
- Adaptability: Respond effectively to changes in processes, systems, and customer expectations.
- Analysis & Reporting: Analyze data to identify trends and support internal reporting and reviews.
- Service Delivery: Support multiple service channels and handle varied customer scenarios professionally.
- Continuous Learning: Proactively learn new tools, procedures, and service updates.
- Team Collaboration: Share best practices and contribute to a high-performing team culture.
- Shift Requirement: Work rotational shifts, including weekends.
Requirements:
- Education: Diploma/Degree in Logistics, Supply Chain, Business, or a related field (preferred).
- Experience: Prior experience in logistics, operations, or milestone tracking is an needed.
- Attention to Detail: Strong attention to detail with excellent data accuracy skills.
- Communication Skills: Good communication skills, both written and verbal, with the ability to handle customer and internal interactions professionally.
- Technical Skills: Proficiency in Microsoft Office Suite (Excel, Outlook, Teams).
- Performs semi-routine tasks through the application of established knowledge and procedures, with potential guidance to junior staff.
- Requires 13 years of relevant job-related experience and technical/vocational training.
Think you've got what it takes Don't wait apply now and take the next step in your career with us!
What moves you
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don't meet all the requirements If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit www.careers.tollgroup.com
You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.
