Experienced Professional Project Management - Change Management

Overall Role Purpose

As an Ex perienced Professional Change Management Analyst, you will work closely with country/ entity teams and management hierarchies to introduce the concept and expected benefits of Finance system(s) that are scheduled for upcoming deployments, to factor in all relevant considerations to successfully deploy this system(s) and to manage the people element that is associated with the planned change. Furthermore, you will guide system users through critical periods of potential uncertainly and where strong stakeholder management skills are essential, aiming to ensure optimal uptake and correct usage of the tools or processes, in a fully compliant manner, and bringing about tangible benefit realization within the shortest timeframes.

Working within BPO is a challenging but rewarding opportunity as we have active touchpoints within multiple functional areas across the DHL Express organization and remain strongly focused on digitalization and automation (data science, robotics). Our core values of Passion, Speed, Right 1st Time and Can Do Attitude really apply to the way we work every day.

Role focus and main responsibilities

• Design, communicate and implement professional change management, planning and execution of assigned workstream delivery

• Actively assist in professionalizing Change Management through accepted standards and methodologies to ensure:

  • The highest level of system uptake by users/ stakeholder engagement

  • Optimal levels of understanding and change acceptance, based on benefit realization tracking and a first class communication plan

• Driving continuous improvement in project (pre/post)-deployment phases and leading these project cycle phases
• Gaining and relaying critical feedback back into the Project Team to ensure optimal project landscape for existing and subsequent deployments
• Resolving and mitigating fear and/or resistance associated with change
• Support to deliver the designing of methodology and enabling organization in adoption of concept
• Support process design workshops and Agile sprints
• Building relationships with process/ product owners and developers within specified area(s) to help further optimize deliverables
• Helping to constantly assessing the business landscape for future business opportunities and optimization opportunities for BPO projects

Educational qualifications and experience

• MinImum Bachelor's degree or equivalent, ideally in a related field (such as Finance, Change Management, IT or business)
• Solid Finance process knowledge (e.g. in RTR, OTC, PTP, Cost Accounting)
• Beneficial to possess experience/ certifications in:
  • Change Management, Stakeholder Management and/ or Performance Management
  • First-choice / LEAN / Six Sigma
• Analytical skills and capacity for conceptual thinking, able to think and act with a cross-organizational and cross-process approach
• Excellent communication and presentation skills
• Minimum of 5 years working experience in a Project Management, Change Management and/ or StakeholderManagement type of role
• Beneficial to have a digital mindset with experience in automated Project Management solutions

Required competencies

• Ambassador of our DHL behaviors, code of conduct and competencies
• Results oriented: Providing optimal support to ensure projects, programs and portfolios achieve the best possible results in the most efficient way
• Self-motivated and highly organized with a high level of attention to detail
• Energetic, enthusiastic, team player
• Able to manage deadlines
• Big picture thinking, able to understand implications, and mitigate complications
• Can handle stress and works well under pressure
• Flexible and adaptable
• Analytical: Ability to get a complete overview of the project, program and portfolio with the ability to distinguish between various (difficult) projects and processes within these elements
• Assertive: Ability to actively participate in tactical discussions with stakeholders and challenge the effective status quo in a constructive manner
• Being innovative and have an open mindset: Constant reflection on the wa y of working to drive continuous improvements
• Ability to prioritize and multi-task: Taking into consideration strategic requirements and ad-hoc demand
• Proficient in written and spoken communication (English and preferably one additional language)
• High level of integrity and discretion in handling confidential information
• Strong presentational, interpersonal and intercultural skills