Company Description
Imperial Hotel Bintulu is a distinguished hospitality destination located in the heart of Bintulu, Sarawak, one of Malaysia's prominent oil and gas hubs. The hotel caters to business travelers, tourists, and long-stay guests, offering luxurious accommodations complemented by modern facilities. With its premier location and an exceptional selection of dining experiences, the hotel promises comfort, convenience, and elegance. At Imperial Hotel Bintulu, we pride ourselves on delivering memorable and meaningful experiences for every guest.
Role Description
This is a full-time, on-site role located in Bintulu, Sarawak. The Food & Beverage Manager (or Assistant Manager) will be responsible for overseeing daily food and beverage operations, managing staff, and maintaining excellent customer service standards.
Key Responsibilities:
- Lead and supervise daily food and beverage operations to ensure smooth service delivery.
- Manage and motivate staff, fostering a culture of excellence and teamwork.
- Conduct regular outlet staff training to maintain service, product, and operational standards across all outlets.
- Plan and execute food and beverage strategies aligned with the hotel's brand standards.
- Ensure compliance with quality, hygiene, and health regulations.
- Monitor financial performance, including budgeting, cost control, and revenue growth.
- Coordinate with other departments to enhance overall guest experiences.
- Develop and implement monthly food & beverage promotions, as well as festive and special occasion campaigns (e.g., Chinese New Year, Christmas, Valentine's Day, Mother's Day).
- Innovate new concepts and menus to keep offerings fresh, engaging, and competitive.
Qualifications
- Experience with Food Service and Food & Beverage operations
- Ability to provide excellent Customer Service and leadership
- Skills in Training and staff development to ensure a well-equipped team
- Proficiency in Budgeting and financial planning for food and beverage operations
- Strong organizational and problem-solving skills
- Ability to adapt to a fast-paced environment with effective time management skills
- Prior experience in hospitality or food and beverage management is preferred
- Diploma or degree in Hospitality Management, Culinary Arts, or a related field is considered an advantage
