As the F&B Sales Manager, you will be responsible to assists the Director of Sales in management of all F&B sales activities and events including direct sales, sales solicitation, sales administration, public relations and management of the sales team.
Also to manage F&B sales activities and events in line with the annual sales and marketing plan and to achieve/exceed budget and sales strategy for the hotel.
At Crowne Plaza Hotels & Resorts we look for people who are charming, confident, and internationally minded; people who know what it takes to exceed guest expectations.
Your Day-to-day
People
Works with DOS on manpower planning and management needs
Works with DOS in the preparation and management of the Departments budget
Manage day to day F&B sales activities and build relationship with team members
Personally build clear and open lines of communication with intra departments
Build a team with different opinions, skills, experiences, and backgrounds; leverage personal, cultural and functional differences to optimize team performance
Create an environment that trains, develops, coaches and mentors team members
Guest Experience
Monitors competitors F&B activities and assists in marketing intelligence
Refers sales leads to appropriate personnel within the InterContinental Hotels Group
Sells to new, existing and prospective customers considering goals set forth in the F&B sales strategy, negotiating optimum rate for the benefit of the business
Services existing business through management of account bases
Manage the corporate head office and the preferred hotel history for that company
Develop and maintain a regular pattern of sales calls, meeting with principals of target market
Provides direction on, and conducts market research and analysis
Develops and maintains contact with business generators, meeting and convention planners, visitors/convention bureau, travel agents, tour operators, airlines, corporate accounts, Government Departments and other producers closely allied to Hotel business
Builds profile within local market place through attendance at various events and local market place
Conduct client interviews
Entertain clients
Plan and conduct familiarization tours and site inspections
Travel when required to promote the hotel and develop potential business
Maintain regular contact with the IHG hotels in your region and the regional reservation office
Financial
Maintain files, records and reports as it pertains to: budgets, contacts, planning activities, timelines, contracts, purchase orders and post meeting notes. Complete forecasts, plans, and productivity reports for management
Participate in the preparation of the annual departmental operating budget and financial plans Monitor budget and upsell F&B products and services while minimising waste to increase revenue
Monitors local competitors and compare their operation with his/her operation
Solicits business and follow up on referrals and potential F&B sales leads
Keeps aware of trends, systems, practices and equipment in audio visual through trade literature, hotel show and site visits
Provides direction on and conducts market research
Maintain regular contact with IHG regional hotels and reservation networks
Attends trade shows and sells conference space when directed
Responsible Business
Develop awareness and reputation of the hotel and the brand in the local community
Coordinate safety and security initiatives to ensure meetings flow smoothly with minimal interruptions or problems. Coach and advise clients on meeting options and alternatives that potentially reduce waste, save energy and have a minimal impact on the environment
Perform other duties as assigned. May also serve as manager on duty
Accountability
Meeting F&B Sales target as per the allocated segment along with the desired guest experience scores
What do we need from you
Minimum of 3 years Sales experience in 4 or 5 star Hotel property
Hospitality degree or equivalent
Excellent customer relations, problem solving and time management skills
Proficient knowledge of Microsoft Office and Opera Sales
Proven ability to creating new F&B business opportunities
Assertive, professional and positive with a proven ability to develop in a team environment
Must be able to work independently and maintain a positive attitude within a very busy environment
With valid driver's license is preferred
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
