Job Purpose
To manage soft services operations (cleaning, pest control, indoor plants, mailroom, stationery, pantry and frontofhouse support) and ensure a highquality workplace experience for all users.
Key Responsibilities
- Plan and supervise daily and periodic cleaning activities according to the agreed frequency table and standards; conduct inspections and drive service improvements.
- Coordinate pest control services, ensuring correct service frequency, safe chemical use and compliance with local regulations and requirements.
- Manage indoor plant service (appearance, health, replacement, pest prevention) according to agreed scope and schedule.
- Coordinate mailroom and courier services, ensuring timely pickup/delivery, handling of issues/claims and use of relevant systems.
- Manage stationery and pantry supplies ordering, inventory and cost control, ensuring alignment with standards and no singleuse plastics where possible.
- Support reception/frontofhouse standards, meeting room readiness and event support activities.
- Collect and consolidate softservices data (consumption, issues, incidents) for monthly reporting to FM Manager.
Requirements
- Degree in Hospitality, Business Administration, Facilities Management or related field.
- 24 years experience in soft services/FM operations in office or hospitality environment.
- Strong customer service orientation and communication skills.
- Experience managing vendors/cleaning contractors is an advantage.
