Job Summary:
Provides administrative support to various functional areas of the company. Performs staff support activities needed for the development, implementation, communication and administration of the department.
Principal Responsibilities:
- Performs staff support activities needed for the development, implementation, communication and administration of the department.
- Reviews documents and reports for accuracy and completeness.
- May communicate with customers, suppliers and employees as needed to complete work.
- Performs a variety of diversified duties which may include filing, photocopying, document preparation (proofreading, letters, PowerPoint, etc.), faxing, sorting and delivering mail, ordering supplies, and other activities.
- May resolve reconciliation issues.
- Creates, sends, tracks, records and saves department documents for auditing.
- Updates and maintains electronic and or hard copy records as required.
- May answer incoming calls, coordinate messages, scheduling appointments, and responding to callers.
- Operates various office equipment including personal computer, copiers, printers, etc.
- May have specialized assignments in billing, customer service, mail room, human resources, sales, finance, accounting, marketing, fleet management etc.
- Other duties as assigned.
Job Level Specifications:
- Mastery knowledge of the job, practices and procedures, as well as how it affects the organization. Develops process improvement for a wide variety of tasks.
- Consistently works on highly complex problems requiring independent action and decision-making. Determines best course of action to resolve problems and makes recommendations for improvement.
- Work is performed under little or no guidance and assigned in the form of broad objectives. Significant creativity and ingenuity are expected to recommend solutions to complex problems and additional challenges. May act as informal team lead and/or coach less experienced team members.
- Frequent collaboration with management, external contacts and/or other teams. Coordinates efforts with other departments for optimal efficiency. May act as a point of contact for individuals internally and/or externally.
- Actions may impact the department and the organization. Errors may be difficult to detect and remedy and may require significant expenditure to resolve.
Work Experience:
- Typically requires a minimum of eight years of related experience.
Education and Certification(s):
- High School Diploma or equivalent
Distinguishing Characteristics:
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.
