Field Applications Specialist

About the Job

What if your technical expertise and hands-on lab skills could help global researchers and clinicians drive breakthroughs in precision medicine and genomic discovery At GeneMind, we innovate reliable next-generation sequencing (NGS) solutions to break global technical barriers, making genomic tools accessible and practical for laboratories, research institutes and clinical facilities worldwide.

As a Field Applications Specialist, you will be the key technical bridge between GeneMind and customers, turning cutting-edge sequencing technology into real lab outcomes. You will deliver professional technical support, hands-on training and actionable insights to help customers maximize system performance and advance impactful genomic research. Working with a team of passionate scientific and industry experts, you will sharpen your technical skills, expand your global network, and build a rewarding career at the forefront of the genomics industry, fueling life-changing scientific progress every day.

Position Summary

Field Applications Specialist

Reporting to the Field Applications Manager, this customer-focused technical role provides end-to-end pre-sales and post-sales application support for GeneMind's NGS systems. It integrates hands-on lab expertise, technical training, customer troubleshooting and market intelligence collection, acting as a critical technical partner for both customers and the sales team. You will ensure smooth instrument deployment, efficient issue resolution and optimal system utilization, while boosting customer satisfaction and supporting the achievement of global sales and business goals. This role requires frequent global travel for on-site support.

Key Measures Of Success

• Deliver effective pre-installation guidance to ensure timely and smooth instrument deployment
• Maintain high customer satisfaction with training, on-site support and troubleshooting
• Resolve NGS technical issues promptly to minimize disruptions to customer workflows
• Provide complete, timely customer feedback and competitive intelligence reports
• Collaborate closely with sales teams to support lead conversion and hit sales targets
• Independently complete full NGS workflows including library prep and sequencing

Position Responsibilities

• Provide standardized pre-installation guidance, and deliver on-site training and technical support for customer FAS and end-user technicians operating GeneMind systems.
• Respond quickly to on-site customer technical issues, escalate to headquarters, collaborate on solutions and implement fixes; follow up consistently until issues are fully resolved.
• Collect competitor product and market information, and submit timely intelligence reports to headquarters.
• Track and report customer feedback on GeneMind systems, and collect all user complaints and improvement suggestions.
• Provide professional technical suggestions on GeneMind systems for sales teams, and assist sales in achieving sales targets.
• Independently perform full NGS library preparation and sequencing experiments, adhering to standard operating procedures.

Listed responsibilities are core duties and not exhaustive; adjustments may be made based on business needs.

Position Requirements

• Bachelor's degree or above in life science or related majors.
• At least 2 years of NGS/TGS technical experience or 2+ years of NGS R&D experience; willing to travel globally for on-site support.
• Solid NGS knowledge, proficient in NGS wet-lab and dry-lab operations; able to independently complete full NGS library preparation and sequencing. Bioinformatics background is preferred.
• Fluent in spoken English; able to read and utilize information from English technical materials proficiently.
• Willing to travel as required by sales teams, and flexible to regional assignments based on project needs.
• Strong problem-solving skills, detail-oriented, customer-focused, and able to work independently and cross-functionally.

All listed requirements are essential functions; reasonable accommodations may be made for additional tasks per business needs.

Preferred Experience & Skills

• Prior field applications or technical support experience in genomics, NGS or life science instrumentation industry
• Hands-on experience with multiple NGS platforms and diverse library preparation technologies
• Experience delivering technical training to cross-regional or international audiences
• Knowledge of clinical sequencing applications, IVD regulatory requirements or genomic data analysis tools
• Strong self-motivation, time management and cross-cultural collaboration skills

Who We Are

GeneMind is a leading global innovator and manufacturer of NGS systems with independent core intellectual property. We develop and supply high-performance, reliable sequencing solutions to advance precision medicine, scientific research and public health worldwide.

We are an equal opportunity employer, embracing diversity and fostering an inclusive, growth-driven workplace. We empower every employee to grow professionally, take on meaningful challenges, and contribute to our mission of making genomic technology accessible for global health equity.