Overview
Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our 15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.
Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
Responsibilities
Field Service Engineer
Responsibilities:
- Act as key contact point to Residence Professional (RP) customer.
- Analyse customer concerns & technical requirements, communicate to Keysight delivery team and develop streamline project / process to retain / improve customer satisfactory.
- Conduct Quarterly Business Review (QBR) for RP customer to ensure metrics are met accordingly to the SOW requirements. Workout on the follow up actions.
- Manage record retention for all RP operations and support audit
- Deal directly with customer requests and inquiries, ensures customer satisfaction
- Prepare equipment resources and scheduling for service delivery
- Carry out onsite calibration jobs at the customer sites for Keysight and multi-vendor products
- Troubleshoot measurement problems and provide technical feedbacks to customers
- Assist in maintaining the calibration team's accreditation through participation in proficiency testing, quality measure assurance programs, and applicable training
- Establish and maintain close communication with customers to ensure we capture and meet customer expectation
- Ensure calibration services comply with ISO/IEC 17025 requirements
- Setup new calibration capability for Keysight and multi-vendor products
- Validate the new procedures, use of technical manuals
- Investigate out of tolerance of measurement standards and implement corrective action
- Serve as an internal resource on technical issues support
- Deliver other assignments as provided
Qualifications:
- Bachelor's Degree in Electrical/Electronics Engineering, Applied Physics and a broad knowledge of the measurement science
- Typically 3-5 years relevant experience in Test and Measurement instruments for entry to this level
- Experience in DC & low frequency and RF & microwave metrology
- Advantage with having knowledge of quality standards for ISO 9001, ANSI/NCSL Z540-3, and ISO/IEC 17025
- Must be able to work with minimal supervision and interface effectively with team members and customers
- Demonstrate good customer engagement, interpersonal and communication skills
- Must be flexible and capable to work in a changing priorities environment
- Must be flexible to travel
Qualifications
- Bachelor's Degree in Electrical/Electronics Engineering, Applied Physics and a broad knowledge of the measurement science
Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***
