Company Intro:
EncoreMed is a health-tech company founded in 2016 focusing on innovating digital experience for healthcare operations and has a strong portfolio in transforming numerous business operations and processes for hospitals within the region.
EncoreMed vision is to help hospitals and healthcare institutes by providing patients with a simpler and smarter healthcare experience. Progressing with a team of 30 team members, EncoreMed has been building sophisticated engines to meet complex hospital processes, innovating more products to ensure that the company products and services are moving ahead along with the technological advancements primarily in automation, artificial intelligence, and Internet-of-Things.
Job Summary:
We are seeking a proactive Field Service Technician with a background in IT or Engineering to
join our technical team. You will be responsible for the end-to-end installation, maintenance, and
troubleshooting of hardware and software systems within the healthcare industry.
The ideal candidate combines strong logical thinking with hands-on technical skills, capable
of navigating the unique demands of a hospital environment while adhering to strict Service
Level Agreements (SLAs).
Key Responsibilities:
- On-Site Support: Perform hardware and software installations, configurations, and troubleshooting primarily within hospitals and medical facilities.
- System Maintenance: Manage and run applications across Windows and Android Operating Systems.
- Networking: Set up and troubleshoot network connectivity (LAN/WAN) to ensure seamless system integration.
- Physical Hardware: Physically manage, transport, and install heavy hardware components (e.g., Medical Kiosks, terminals, or peripheral equipment).
- SLA & Ticket Management: Utilize Jira to track support cases and ensure all issues are resolved within the stipulated SLA timelines.
- Documentation: Maintain clear, accurate records of site visits, hardware inventory, and technical resolutions.
Requirements & Qualifications:
- Education: Diploma or Degree in IT, Electronics, Engineering, or a related technical field.
- Experience: 13 years of experience in field support, healthcare IT, or technical services.
- Nationality: Must be a Malaysian citizen.
- Language: Proficient in English and Bahasa Melayu.
- Mindset: Strong logical thinking and analytical skills to diagnose hardware/software issues under pressure.
- Logistics: Must possess own transport (Car/Motorcycle) and a valid license.
- Physical: Physically fit and capable of lifting/carrying heavy hardware.
Preferred Skills (A Plus):
- Industry Experience: Previous experience working in a hospital environment or the healthcare sector.
- Specialized Hardware: Prior experience with Kiosk setup, maintenance, or troubleshooting.
- Software Tools: Familiarity with Jira Service Management or equivalent ticketing software.
- Professionalism: Excellent behavior and a disciplined attitude suitable for clinical environments.
Why Join Us:
- Opportunity to work at the intersection of technology and healthcare.
- Hands-on experience with diverse hardware and networking configurations.
- A role where your logical problem-solving directly impacts patient-facing systems.
