Job Description
Customer Engineer – Power
Job Summary
The Customer Engineer – Power is responsible for supporting the Global Service Team in delivering Vertiv's service commitments and meeting customer Service Level Agreements (SLAs). The role serves as the primary field service representative, providing technical support, maintenance, troubleshooting, commissioning, and emergency response for Vertiv Power systems while ensuring the highest standards of safety, quality, and customer satisfaction.
Key Responsibilities
- Report to the Service Centre Assistant Manager and support the delivery of Vertiv's service commitments and customer SLAs.
- Perform preventive and corrective maintenance, start-up, testing, commissioning, troubleshooting, repair, and retrofit activities for Vertiv Power systems, including both hardware and software.
- Diagnose equipment faults and provide timely, effective technical solutions to minimize customer downtime.
- Support cost evaluation and preparation of Time & Material repair quotations while ensuring cost-effective service execution.
- Deliver professional, high-quality customer service that reflects Vertiv's global service standards.
- Develop and maintain technical knowledge of third-party equipment covered under Vertiv service contracts.
- Respond promptly to emergency breakdown calls and complete all necessary follow-up repair activities.
- Perform routine servicing, inspections, operational checks, data collection, and preventive maintenance activities in accordance with customer SLAs.
- Prepare accurate service reports, maintenance records, and technical documentation upon completion of each assignment.
- Participate in the 24/7 emergency on-call rotation and provide field support as assigned.
- Travel throughout Peninsular Malaysia and East Malaysia (Borneo) to support customer sites.
- Be available to work away from home for extended periods, including weekdays, weekends, public holidays, overtime, and emergency breakdown support when required.
- Strictly comply with Vertiv's safety policies, customer EHS requirements, and all applicable electrical safety procedures.
- Maintain high performance across the five core aspects of the role:
- Technical Knowledge
- Safety
- Administration
- Customer Satisfaction
- Performance
- Build and maintain strong working relationships with customers and internal stakeholders through professional verbal and written communication.
- Continuously improve technical competency by attending training programs and obtaining relevant certifications.
Requirements Education
- Diploma, Advanced/Higher/Graduate Diploma, or Bachelor's Degree in Electrical Engineering, Computer Science, or an equivalent engineering discipline.
Experience
- Minimum 2–3 years of relevant working experience in the data center, critical infrastructure, or power systems industry.
- Hands-on experience in servicing, maintaining, repairing, and troubleshooting UPS systems.
- Experience in performing electrical audits within mission-critical facilities is an added advantage.
- Familiarity with battery systems, power distribution, switchgear, and related electrical equipment is preferred.
Technical Competencies
- Strong troubleshooting and fault diagnosis skills.
- Ability to prepare clear technical reports and service documentation.
- Good understanding of electrical systems and mission-critical infrastructure.
- Computer literate with strong knowledge of Microsoft Windows and Microsoft Office applications.
Personal Competencies
- Excellent analytical and problem-solving abilities.
- Strong organizational and time management skills with the ability to manage multiple assignments simultaneously.
- Self-motivated, proactive, and capable of working independently with minimal supervision.
- High attention to detail and commitment to quality.
- Professional appearance with excellent customer service skills.
- Strong verbal and written communication skills.
- Ability to establish effective working relationships with customers and colleagues at all organizational levels.
- Flexible and adaptable in a fast-paced working environment.
- Punctual, responsible, and safety-conscious.
Additional Requirements
- Willing to travel extensively throughout Malaysia.
- Willing to work overtime, weekends, public holidays, and participate in emergency standby/on-call rotations.
- Possess a valid driving licence.
- Demonstrate a strong commitment to workplace safety, including compliance with all safety procedures, electrical regulations, and customer EHS requirements.
Time Travel Needed
About Us
The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
- Customer Focus
- Operational Excellence
- High-Performance Culture
- Innovation
- Financial Strength
OUR BEHAVIORS
- Own It
- Act With Urgency
- Foster a Customer-First Mindset
- Think Big and Execute
- Lead by Example
- Drive Continuous Improvement
- Learn and Seek Out Development
At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [Confidential Information] . If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers
About The Team
Equal Opportunity Employer
We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.
