Finance Service Desk Analyst

A Finance Service Desk Analyst acts as the primary point of contact for financial, accounting, or billing queries, providing support to internal employees or external clients. Responsibilities include resolving inquiries regarding AP/AR, processing invoices, maintaining accurate records, performing reconciliations, and using ITSM tools to track issues and ensure regulatory compliance.

Key Responsibilities

To provide Level 1 support to users and registered vendors on finance-related processes, including invoice verification, staff travel and claims, limit of authority (LOA) compliance, and vendor/customer master data management. The support aims to address inquiries and resolve issues at first contact, with timely escalation to relevant Level 2 support teams as required.

Required Skills & Qualifications

• Technical Skills: Proficiency in Microsoft Office (Excel) and ERP systems (e.g., SAP, Oracle, NetSuite).
• Financial Knowledge: Understanding of accounting principles and financial regulations.
• Communication: Strong interpersonal skills to effectively assist users or customers.
• Experience: Previous experience in a helpdesk, customer service, or finance support role, typically 1–3 years.
• Education: A diploma or bachelor's degree in accounting, finance, or a related field is often required.

Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, creed, family status, social status, disability, labour union membership, pregnancy or related condition, political affiliation, ethnicity, sexual orientation, marital status, military/veteran status or any other characteristic protected by applicable law / regulations. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations.