Company Description
Wise is a global technology company, building the best way to move and manage the world's money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
Job Description
More about
our mission and
what we offer.
Our Financial Crime Operations team in Kuala Lumpur (focused on SAR/STR/SMR reporting) ensures smooth, accurate, compliant, and customer-first delivery every day. We're now looking for a Training Specialist who can onboard new joiners, uplift skills across existing teams, and help us scale by creating clear, effective, and engaging learning experiences.
At Wise, you'll work closely with global teams across Europe, the Americas, and Asia giving you firsthand exposure to international financial crime frameworks, processes, and regulations. It's an incredible opportunity to expand your expertise beyond Malaysia, learning how different markets approach financial crime risk management and compliance.
Role Overview
As a Training Specialist, you will design, deliver, and continuously improve training programs for new hires and current agents across Operations. You'll build high-quality training materials, run interactive sessions, and partner closely with team leads to identify skill gaps and ensure our people are always equipped to perform. This role is perfect for someone who thrives in a fast-paced environment, communicates with clarity, and can ship fast without losing quality.
Key Responsibilities
- Design and deliver engaging learning solutions, cross-training initiatives, and upskilling programs in various formats (e-learning, facilitator led sessions, etc).
- Onboard new employees by providing them with role-specific knowledge, tools, and process understanding.
- Own the end-to-end training process, from discovery to content creation, stakeholder collaboration, data analysis and reporting.
- Collaborate with stakeholders, team leads, and subject matter experts to ensure learning initiatives address key business challenges.
- Use data-driven insights to measure training effectiveness and continuously optimise learning solutions.
- Explore and implement innovative learning solutions to enhance engagement and knowledge retention and to have an impact on the key team goals and deliverables.
- Communicate clearly and confidently across teams, ensuring alignment and smooth knowledge transfer.
- Stay up-to-date on financial crime regulations, regional best practices, and connected reporting requirements. Have a good understanding of different customer types, country risks, and typologies across multiple regions.
- Safeguard sensitive information, ensuring all reports and documentation are handled with the highest level of confidentiality and integrity.
- Participate in training and upskilling sessions and remain knowledgeable about emerging trends and tools in financial crime detection.
- Productive and professional working relationships with colleagues, contributing to a positive and collaborative team environment.
Qualifications
- 13 years of experience in training, L&D, operations enablement or a similar role (FinTech or financial services preferred).
- Strong verbal and written communication skills in English with the ability to simplify complex concepts.
- Proven experience in designing, developing, and implementing effective learning solutions that address business needs and drive performance.
- Strong understanding of instructional design frameworks and facilitation principles.
- Comfortable facilitating live sessions (virtual and in-person) with confidence and structure.
- You have experience with Learning Management Systems (LMS) and digital learning tools (e.g., Articulate, Absorb or others is a plus)
- Experience in project management, able to plan and execute multiple learning initiatives concurrently.
- You have strong analytical skills with the ability to define success metrics and interpret learning and operational data to inform design decisions and measure program effectiveness.
- You are proficient in conducting learning needs assessments at both organisational and individual levels.
- You handle routine well and are well organised (managing multiple tasks, timelines, and resources simultaneously).
- You're punctual, independent, proactive and willing to get things done.
- Detail-oriented with strong process understanding and documentation skills.
- Ability to work cross-functionally with Operations, QA, Compliance, and product teams.
- Ability to work effectively under tight deadlines and manage multiple priorities with precision and accuracy.
- Ethical integrity: a strong understanding of the importance of confidentiality and the ethical considerations in financial crime investigations.
Additional Information
For everyone, everywhere. We're people building money without borders without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
