Forwarding Senior Manager

About the Role

In this executive leadership role, you will bridge the traditional logistics landscape with modern technology by introducing Artificial Intelligence (AI) and digital automation to optimize complex supply chain operations from end to end.

Responsibilities

• Operational Improvement & AI Integration: Champion the adoption of advanced IT and AI solutions—including automated document processing, predictive analytics, and route optimization—to refine Air, Sea, and Land freight operations.
• Strategic Planning & Executive Reporting: Formulate data-driven logistics strategies using modern IT tools, build strong relationships with carriers, shipping lines, and international agents, and report performance metrics directly to HODs.
• Task & Compliance Management: Oversee daily forwarding workflows to meet tight KPIs, ensure 100% Malaysian customs compliance, and manage the timely renewal of customs and freight forwarding licenses.
• Team Leadership & Collaboration: Mentor and develop the forwarding team, cultivate a culture of technological adaptation, and align departmental objectives with cross-functional business goals.

Qualifications

• Minimum 15 years of experience in forwarding management or a proven leadership track record of concrete operational achievements.
• Must possess a valid Kursus Ejen Kastam (KEK) certification.