Franchise Management Executive (Based in Elmina East, Shah Alam)

Role Description:

• Acts as the primary liaison between the Company (Corporate) and franchisees, ensuring operational consistency, brand compliance, and supporting the onboarding of new locations.
• Manage communication, assist with marketing initiatives, support training, and maintain documentation to drive network success.
• This role is crucial for keeping the franchise network organized, supporting franchise profitability, and maintaining the consistency of the brand.
• Manage and maintain good relationships with franchisees.
• Act as the main point of contact for franchisees for operational matters.
• Monitor franchise outlet performance and ensure compliance with company policies and SOP.
• Coordinate franchisee requests, issues, and feedback with internal departments.
• Support franchisees in product listing and product ordering.
• Prepare reports on franchise performance, sales, and operational status.
• Conduct regular check-ins with franchisees to ensure smooth operations.
• Perform any other franchise related duties assigned by management.

Role Requirements:

• Bachelor/Diploma in Business Administration, Marketing, or related field.
• 1–3 years working experience in franchise, retail, or operations management preferred.
• Proficient in Microsoft Excel, Word and Powerpoint.
• Good communication and coordination skills.
• Able to handle multiple tasks and follow up closely.
• Able to work independently and as a team.
• Strong stakeholder management and communication skills.
• Strong interpersonal and relationship-building skills, detail-oriented with good organizational skills
• A team player with strong ownership, and executional excellence.