Fraud Analyst

ROLE : Fraud Operations Agent (Banking Industry)

Position Overview

We are seeking a detail-oriented and proactive Fraud Operations Agent to join our banking operations team. The role involves monitoring, investigating, and preventing fraudulent activities across multiple banking channels, ensuring compliance with regulatory standards, and safeguarding customer trust.

Key Responsibilities

- Monitor real-time transactions and alerts to detect potential fraudulent activity.

- Investigate suspicious account behavior, card transactions, and digital banking activities.

- Collaborate with internal teams (Risk, Compliance, Customer Service) to resolve fraud cases.

- Document findings and prepare detailed reports for management and regulatory purposes.

- Recommend process improvements and fraud prevention strategies.

- Ensure adherence to banking regulations, internal policies, and industry best practices.

- Provide support to customers impacted by fraud, ensuring timely resolution.

Required Skills & Competencies

- Strong analytical and problem-solving skills.

- Knowledge of fraud detection tools, transaction monitoring systems, and case management platforms.

- Familiarity with banking products (credit/debit cards, loans, online banking).

- Ability to interpret data patterns and identify anomalies.

- Excellent communication skills for customer and internal stakeholder interactions.

- High attention to detail and ability to work under pressure.

Qualifications

- Bachelor's degree in Finance, Business Administration, Economics, or related field.

- 2–4 years of experience in fraud operations, risk management, or compliance within the banking industry.

- Understanding of regulatory frameworks (AML, KYC, PCI-DSS, etc.).

- Certification in fraud examination (CFE) or related credentials is a pluskL