Fraud operations Analyst

Role –Fraud operations Analyst

Work location – Malaysia (Kuala Lumpur)

Duration – 12 Months (Extendable)

Mode of work – Working from office

Flexible on Rotational Shift (Including Night shist)

Immediate joiner Preffered/short term notice

Job Description:

Fraud Operations professionals monitor transactions and customer behavior to identify suspicious activity, minimize financial losses, and protect customers and the bank from fraud.

 Key Responsibilities

1. Transaction Monitoring

• Review real-time or batch transactions for unusual patterns
• Flag suspicious activities (e.g., high-value transfers, unusual locations)
• Use fraud detection systems and rule engines

2. Fraud Investigation

• Analyze flagged alerts and determine if fraud has occurred
• Review account history, device/IP data, and customer behavior
• Document findings and maintain audit trails

3. Customer Interaction

• Contact customers to verify suspicious transactions
• Educate customers about fraud risks and prevention
• Handle disputes and fraud claims

4. Fraud Prevention & Controls

• Block compromised accounts/cards
• Recommend improvements in fraud rules or systems
• Work with risk teams to strengthen controls

 Skills Required

Technical Skills

• Knowledge of fraud detection tools (e.g., Actimize, Falcon)
• Data analysis and pattern recognition
• Understanding of banking products (cards, payments, online banking)

 Qualifications

• Bachelor's degree (Finance, Commerce, Business, or related field)
• Experience in banking, fraud analysis, risk, or operations (1–10 years depending on role level)