About The Team
As a Fraud Executive, you will be responsible for identifying, investigating, and mitigating fraudulent activities within our ShopeeFood & same day delivery operations. You will work closely with other departments to develop and implement strategies to prevent fraud and to ensure a safe and reliable service for our tripartite users; Buyers, Merchants & Riders.
Job Description
- Perform investigations on suspected fraudulent activities and identify emerging fraud patterns or abuse trends.
- Conduct detailed analysis of transactions, user behavior, and account activities to detect potential risks.
- Collaborate with relevant internal teams (e.g., Customer Service, Operations, etc.) to resolve fraud-related issues efficiently.
- Prepare reports, case summaries, and analytical insights for management review.
- Support the development and enhancement of Standard Operating Procedures (SOPs) related to fraud prevention and control.
- Assist in continuous improvement initiatives to strengthen fraud detection systems and operational workflows.
Requirements
- Strong analytical and problem-solving skills with the ability to interpret data effectively.
- High attention to detail and accuracy in handling sensitive or complex information.
- Strong written and verbal communication skills.
- Proficiency in Microsoft Excel or Google Sheets (experience with SQL or data visualization tools will be an advantage).
- Ability to work both independently and collaboratively in a fast-paced environment.
- Ability to multitask and work under minimal supervision
- Comfortable handling confidential information
