Client:Digital Bank (Confidential)
Location:Menara Chulan, Kuala Lumpur
Employment Type:12-Month Contract (Extendable)
Work Mode:Onsite
Job Summary
We're hiring aFraudOperationsLeadfor aleading Digital Bank based in Menara Chulan. The role focuses on managingfrauddetection, prevention, and investigation activities within the banking environment. The ideal candidate must have strong experience infraudoperations within the banking industry.
Key Responsibilities
- Monitor and investigate suspicious orfraudulent transactions.
- Analyze transaction data and escalate potentialfraudcases.
- Identifyfraudtrends and recommend preventive measures.
- Collaborate with Compliance, Risk, and Technology teams to enhancefraudprocesses.
- Prepare and maintainfraudtrend reports and case summaries.
- Leadand mentor thefraudoperations team to ensure timely case handling.
Requirements
- Banking industry experience is mandatory.
- Minimum 5 years of experience infraudoperations, risk, or investigations.
- Proven experience handlingcardfraud, identity theft, and digital channelfraud.
- Strong analytical and problem-solving skills with attention to detail.
- Excellent communication and teamwork abilities.
- Familiar withfraudtools or CRM systems (e.g., JIRA, Zendesk, LexisNexis).
- Able to work full-time onsite at Menara Chulan, Kuala Lumpur.
