Fraud Review Executive

2-4 Years

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Early Applicant

Job Description

Job Description

Attend to a myriad of daily tasks qualitatively and quantitatively by working on a number of queues in which fraud operations are heavily reliant on.
Thoroughly investigate real time and backdated accounts along with their respective orders to mitigate risks based on various pre set risk rules.
Liaise with banking, legal and enforcement sectors to curb losses for our end users.
Assist CS agents on their quest to resolve shopee's customers issues and inconvenience by responding to their inquiries readily.
Actively engage in a variety of Ad-hoc tasks by initiating test runs for a new course of action, working on executive escalations and more.
Study issues faced by customers in real time via a portal and take actions accordingly if necessary.
Review sellers applications to become preferred or preferred plus sellers and approve or decline based on criterias met needed for the upgrade.

Requirements

Must have 2-3 years of experience in a similar role and related field.
Intermediate level of knowledge in Microsoft Excel along with Google suite editor such as Google Sheets and Slides.
Enjoy working efficiently and independently in a fast-paced, high-volume environment.
Possesses excellent communication skills in local dialects, must be able to confidently present data and ideas to stakeholders.
Must be comfortable working on a 24/7 rotating basis shift environment.
(Good to have) SQL (Structured Query Language) knowledge and skills mainly to extract data.