The Transaction Fraud SME is a key member of the Professional Services team, responsible for the implementation of FICO Transaction Fraud solutions, including both FICO products and platform solutions.
This role focuses on the following areas:
Professional Services Implementation
- Lead client workshops to understand their payments and fraud management operations, clarify business requirements, and define the implementation approach for FICO solutions (on-premises or cloud)
- Recommend solutions and provide expert guidance on how FICO Fraud solutions can be configured to meet client business requirements
- Develop and deliver presentations that communicate functional and technical concepts to both business and IT stakeholders
- Articulate FICO Fraud solutions high-level design, including High Availability and Failover concepts
- Advise and guide clients on integrating FICO solutions with their existing systems. Where required, actively participate in integration activities including design, data mapping, and interface testing
- Support client-led performance testing to ensure successful implementation of high-throughput fraud processing systems
- Produce project deliverables such as Requirement Traceability Matrix (RTM), Business Requirements Documents (BRD), and Functional Specification Documents (FSD)
- Participate in weekly status meetings and assist in resolving project issues to meet established milestones
- Maintain strong client relationships, manage expectations, build trust, and help establish a future FICO product roadmap with the client
- Support FICO technical team members by translating business requirements and facilitating discussions between client business and IT teams
Sales Support
- Review prospective client requirements and provide effort estimates for the implementation of FICO Fraud solutions and any custom modules
- Support the APJ Fraud Practice Leader in reviewing scope, client responsibilities, and assumptions sections of contracts
IP Development
- Conceptualize and drive the development of reusable intellectual property (IP) for the APJ region to improve practice efficiency and profit margins
Qualifications
- Minimum 10 years of experience as a functional/technical consultant, manager, or business analyst in the payments, transaction fraud, or banking fraud domain (covering both application and transaction fraud)
- Strong experience in solution design or delivery of complex, large-scale implementation projects
- Excellent written and verbal English communication skills, with the ability to engage effectively with both business and technical stakeholders at all levels
- Strong interpersonal skills, with a proven ability to build and maintain professional relationships, including in remote/virtual settings
- Bachelor's degree or higher in a relevant field
Highly Desirable
- Hands-on experience implementing or using the FICO Falcon Fraud Manager solution for banks or payment processors
