Fresh Grad - Helpdesk - Hong Kong Market Mandarin Speaker

About the job

A purpose-led organization that is building a meaningful future through innovation, technology, and collective knowledge. We're #BuildingOnBelief.

Tata Consultancy Services (TCS) is an IT services, consulting and business solutions organization that has been partnering with many of the world's largest businesses in their transformation journeys for over 50 years. TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions.

Tata Consultancy Services (Malaysia) Sdn Bhd, an MSC Status company established since 2003 has been serving various Malaysian customers from various industries across Banking & Financial Services, Telecommunications, Oil & Gas, Airlines, Healthcare, GLCs and many more.

Role: Fresh Grad - Helpdesk Hong Kong Market

Job Type: Permanent

Work Location: Petaling Jaya, near LRT Asia Jaya

Work Arrangement: 24/7 shift rotation and rotational 2 days off

Start Date: 20 July 2026

Responsibilities

• Operating Systems Knowledge (Windows & macOS)
• Basic knowledge of Cloud specifically Azure.
• Basic knowledge of MS Exchange and other MS enterprise products & solutions
• Active Directory / User Management
• Networking Fundamentals (IP, DNS, DHCP, VPN, Wi-Fi troubleshooting)
• Hardware Troubleshooting (desktops, laptops, peripherals)
• Software/Application Support (MS Office, email clients, enterprise apps)
• Basic Security Awareness (phishing, antivirus, access control
• ITSM Tools (ServiceNow, Jira Service Management, BMC Remedy
• Basic knowledge of ITIL framework (Incident, Problem, Change Management)

Role Expectations

• Degree graduate from IT related field with min CGPA 3.20
• Excellent English and Cantonese/Mandarin language communication with the IT end users
• Associates would be required to handle phone calls and chats in a 24/7 support environment
• Excellent Customer Service Skills and Customer First mindset.
• Time management and multitasking
• Open to work in rotational shift and rotational off days
• Open to start on 20 July 26

What We Offers

• Mentorship and training from experienced professionals
• Opportunities for career growth and development
• Inclusive and supportive work culture
• Attractive compensation and benefits

Thank you for your interest in applying for this position with TCS. All applicants who meet the requirements will be considered equally and fairly for employment. We will review your application and will get back to you if we are considering your interest in this opportunity.