Job Description
Scope of Work
Provide onsite 1st level IT support personnel stationed at office
Responsibilities
Handle end-user support requests (hardware, software, and basic network issues)
Perform basic troubleshooting and issue resolution
Install, configure, and maintain desktops, laptops, printers, and standard applications
Provide user account support (e.g., password reset, access issues)
Escalate unresolved or complex issues to Level 2/3 support teams
Ensure timely response and resolution as per agreed SLA
Maintain proper documentation and update support tickets accordingly
Requirements
Minimum 6m of an internship experience in IT helpdesk or technical support
Basic knowledge of Windows OS, Microsoft Office, and common business applications
Good communication and interpersonal skills
Ability to work onsite during standard business hours
