Fresh Graduate/Internship IT customer support

Description

We are seeking a Fresh Graduate/Intern for our IT Customer Support team in Southeast Asia. This entry-level position is ideal for individuals passionate about technology and customer service, looking to kickstart their career in the IT support field.

Responsibilities

• Provide technical support to customers via phone, email, and chat.
• Diagnose and troubleshoot technical issues related to IT products and services.
• Assist customers in setting up and configuring their IT systems.
• Document customer interactions and technical issues in the support database.
• Collaborate with other team members to improve service quality and efficiency.
• Stay updated on the latest IT technologies and trends to provide informed support.

Skills and Qualifications

• Strong understanding of computer systems, mobile devices, and other tech products.
• Basic knowledge of networking concepts and troubleshooting techniques.
• Excellent communication skills in English; proficiency in additional Southeast Asian languages is a plus.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Customer-oriented attitude with strong problem-solving skills.
• Familiarity with ticketing systems and remote support tools is an advantage.