About the role
Be the first voice our client's guests hear. As a Virtual Front Desk Receptionist, you'll deliver hospitality-grade service to callers in Mandarin and English — managing reservations, enquiries, and guest requests with the warmth and polish of a five-star front desk, all from our Kuala Lumpur hub. This is a customer experience role for professionals who treat every interaction as a moment to elevate the brand.
What you'll do
- Welcome callers in fluent Mandarin and English, setting the tone for a premium guest experience
- Handle reservations, modifications, and enquiries with accuracy and care
- Resolve guest concerns calmly and efficiently — anticipating needs before they're asked
- Coordinate appointments, follow-ups, and information requests across multiple systems
- Maintain detailed and accurate records of every interaction
- Collaborate with team leads and back-office partners to close the loop on guest requests
- Uphold service standards that reflect a hospitality, travel, or luxury brand environment
What you'll bring
Must-have
- Native or near-native fluency in Mandarin; professional working proficiency in English (written and spoken)
- Minimum 1 year of customer-facing experience in a service-driven environment
- Strong communication, active listening, and rapport-building skills
- Comfort working in a fast-paced, KPI-driven environment with multiple systems open at once
- A composed, professional demeanour — even under pressure
Preferred (will fast-track your application)
- Background in Travel & Hospitality — hotels, airlines, cruise lines, luxury retail, premium F&B, or concierge services
- Experience in front office, guest services, reservations, or call centre roles for hospitality brands
- Familiarity with PMS, CRM, or reservation systems (Opera, Amadeus, Salesforce, or similar)
Why join us
- Competitive base of RM 4,500 – RM 5,000 + performance incentives
- Career mobility across Teleperformance's global network in 80+ countries
- Structured onboarding and ongoing coaching — we invest in your ramp from day one
- Health, wellness, and work-life initiatives designed for long-term performance
- Virtual-first environment — deliver world-class service without the commute
About TP
TP is the global leader in digital business services and outsourced customer experience, partnering with the world's most admired brands across 80+ countries. In Malaysia, we run multilingual hubs that serve premium clients in travel, hospitality, technology, financial services, and beyond.
Ready to elevate guest experience from the first hello Apply now.
