Front Office Assistant

Company Description Manhattan Business Hotel is dedicated to providing business travellers with a practical, comfortable, and efficient stay. Our hotel focuses on essential services delivered reliably, including dependable Wi‑Fi to support daily work needs. Its convenient location places guests just minutes from major corporate offices, transit hubs, and dining options, helping reduce commute times and keep visits cost-effective. Manhattan Business Hotel aims to offer value and functionality for professionals on the go.

Due to work permit restrictions, this position is only open to Malaysian Citizens and Permanent Residents of Malaysia.

Front Office Duties (Rotating Shift)

• Process guest check-ins and check-outs.
• Handle payment transactions securely.
• Respond to guest inquiries professionally in person, over the phone, and via email.
• Manage room reservations and guest data entry using the Hotel PMS.
• Coordinate with Housekeeping and Maintenance teams to ensure rooms are clean and ready.
• Resolve guest issues or complaints promptly to ensure a smooth stay.

Qualifications

• Experience in front desk / customer service roles is a plus.
• Proficiency in MS Office and basic computer skills.
• Ability to work on-site in rotating shifts, including night shifts, weekends, and holidays.
• Minimum SPM qualification; additional certification or diploma is an advantage.