Job Title: Front Office & Customer Service Executive
Location: Kuala Lumpur, Malaysia
Company: GMT Super Gloves
Join our team at GMT Super Gloves, for Malaysia Operations Office, where we are committed to excellence, innovation, and building long-lasting relationships with our partners worldwide. If you are a dynamic and detail-oriented professional with a passion for customer service, organization, and administrative coordination skills, please send us your CV and apply for this job opportunity.
We&aposre looking for a Front Office & Customer Service Executive who can contribute in a fast-paced environment and is ready to take ownership of both client relationship management and internal administrative support.
Key Responsibilities
- Manage and support key account customers, providing exceptional service and accurate product information
- Foster strong, long-term client relationships through personalized communication
- Support the sales team with quotations, payment follow-ups, and after-sales service
- Maintain accurate records of customer orders, pricing, and correspondence
- Coordinate with logistics, warehouse, and suppliers to ensure timely and efficient order fulfillment
- Oversee and manage export documentation and customer account plans
- Keep colleagues updated on developments impacting business opportunities or risks
- Manage CRM/ERP systems for customer, supplier, and partner contact information
- Implement and improve office procedures and document management systems
- Coordinate internal and external meetings, travel arrangements, and courier services
- Provide professional front-desk and visitor reception support
- Handle office supply management and general administrative duties
Required Qualifications
- Bachelors degree in business administration, Sales, or a related field
- Minimum 5 years of relevant experience in sales support, office coordination, or account management
- Excellent written and verbal communication skills in English
- High-level organizational skills with attention to detail
- Proficiency in Microsoft Office and familiarity with ERP systems
- Strong interpersonal skills with a customer-oriented mindset
- Ability to multitask and meet deadlines under pressure
- Discretion, tact, diplomacy, and flexibility in handling confidential or sensitive information
- Must be available for occasional travel
What We Offer
- A collaborative and international work environment
- Opportunities for growth and skill development
- Exposure to global customers, partners, and operations
- Meal, phone & transportation allowance
Interested
If you&aposre ready to make an impact in a dynamic and supportive work environment, wed love to hear from you. Apply today and join us on our journey of growth and innovation!
