IMPERIAL LEXIS KUALA LUMPUR
Kuala Lumpur, Malaysia | Full-Time
Lexis Hotels & Resorts is seeking an experienced Front Office Manager to lead and oversee all front office operations, ensuring seamless guest experiences and operational excellence. This role is responsible for managing the full spectrum of front office functions while maintaining the highest standards of service, efficiency, and guest satisfaction.
Key Responsibilities
- Oversee the overall operations of the Front Office to ensure efficient and smooth day-to-day functioning.
- Lead and coordinate all front office sections including Reservations, Reception, Cashiering, Guest Services, Bell Service, Executive Lounge, and Telephone Operations.
- Ensure all operations align with company policies, procedures, and luxury service standards.
- Develop and implement effective systems, policies, and operational procedures for the Front Office department.
- Plan, organize, and manage manpower resources to ensure optimal staffing and productivity.
- Monitor room inventory and support strategic room allocation to maximize occupancy and revenue.
- Maintain strong coordination with other departments to ensure seamless hotel operations and guest service delivery.
- Drive high service standards and continuously improve guest experience at all touchpoints.
Requirements
- Diploma or higher qualification in Hospitality Management or a related field.
- Minimum 5 years of experience in a similar role within a 4- or 5-star hotel environment.
- Strong leadership and team management capabilities.
- Excellent organizational and planning skills with strong attention to detail.
- Ability to manage multiple operational priorities while meeting deadlines.
- Strong interpersonal and communication skills with the ability to handle diverse guest situations effectively.
- Innovative, proactive, and results-driven mindset.
Join a dynamic hospitality group renowned for delivering distinctive luxury experiences and exceptional service. Apply now to be part of the Lexis Hotels & Resorts leadership team.
