At Moxy, we're not your typical hotel, and we're not looking for a typical leader. We're searching for a dynamic, guest-focused, and energetic Front Office Manager to lead our Front Office Crew and create unforgettable guest experiences from check-in to check-out.
As the Front Office Manager, you'll be responsible for leading all front office operations, ensuring exceptional service delivery, driving team performance, and creating a vibrant atmosphere that reflects the unique Moxy spirit. You'll work closely with other departments to ensure seamless operations while maximizing guest satisfaction and departmental results.
What You'll Do
- Lead and oversee all Front Office operations, including Front Desk, Guest Services, Bell Services, At Your Service, and Recreational Teams (where applicable).
- Ensure smooth guest arrival, departure, and overall stay experiences.
- Inspire, coach, and develop a high-performing team that delivers memorable guest service.
- Drive guest satisfaction by resolving concerns quickly and turning challenges into great experiences.
- Monitor daily operations, service standards, and department performance to achieve operational excellence.
- Collaborate with Housekeeping, Engineering, Sales, and other departments to ensure seamless hotel operations.
- Manage staffing, scheduling, training, performance reviews, and talent development.
- Analyze operational and financial performance, control costs, and identify opportunities for improvement.
- Champion Marriott and Moxy brand standards, safety requirements, and company policies.
What Makes You a Great Fit
- Passion for hospitality and creating memorable guest experiences.
- Strong leadership and people management skills.
- Excellent communication, problem-solving, and decision-making abilities.
- Ability to thrive in a fast-paced and energetic environment.
- Strong operational and business acumen with a focus on results.
- Previous Front Office leadership experience in a hotel environment preferred.
Why You'll Love MOXY
At Moxy, we hire people with personality, creativity, and passion. We celebrate individuality, encourage innovation, and create a workplace where team members can be themselves while delivering exceptional guest experiences.
