Front Office Manager

Soori Penang

Penang heritage reimagined

Front Office Manager

Soori Penang is seeking a Front Office Manager who combines operational excellence with a highly personalised, intuitive approach to service. At our 13-room heritage conservation shophouse, this role is at the very heart of the guest journey, from first welcome to final farewell; ensuring each stay is seamless, memorable, and uniquely Soori.

We're looking for someone who is hands-on, detail-focused, and naturally proactive in anticipating guest needs. Comfortable managing front-of-house operations while curating bespoke experiences, you will have the opportunity to shape and elevate how we engage with guests in a setting defined by design, discretion, and sustainability.

Key Responsibilities

• Lead all front office, concierge, and guest services with warmth, efficiency, and precision.
• Personally engage with guests to understand preferences, offer tailored recommendations, and arrange bespoke itineraries.
• Coordinate logistics for arrivals, departures, transfers, and in-stay services.
• Mentor and inspire the front-of-house team to deliver Soori's ultra-luxury standards.
• Maintain a strong, visible presence in public areas to proactively connect with guests.
• Collaborate closely with other departments to ensure seamless service delivery.
• Uphold Soori's brand values in all interactions, reinforcing thoughtful, design-led hospitality.

Who We're Looking For

• Experience in front office, guest relations, or concierge within a luxury hotel or boutique property.
• Exceptional interpersonal skills and cultural awareness, able to connect genuinely with discerning guests.
• A passion for creating personalised experiences that go beyond expectations.
• Organised, proactive, and calm under pressure.
• Hands-on, service-focused, and engaged in daily guest interactions.
• A collaborative leader who motivates and develops a close-knit, high-performing team.

How to Apply

If this resonates with your experience and aspirations, we'd like to hear from you.

Please send your resume, a short cover letter outlining your fit for the role, and your expected salary to: [Confidential Information]