General Manager

Global Exchange Group is a Spanish multinational company, founded in 1996, specialized in foreign currency exchange services at international airports and other areas of great tourist influx. Global Exchange is one of the world leaders in the sector. With a network of over 495 offices across 90 international airports in 29 countries in 5 continents, our staff of over 2,400 offers our services to 12 million Customers every year. Through solid principles based on legality and transparency, technological innovation, excellence in customer service and the care of its human capital, Global Exchange Group aims to create value for all its stakeholders, among which are their customers, employees or the different partners. Its mission is to offer quality currency exchange services to all travelers worldwide based on two clear lines of business: Currency exchange services at international airports and hotel resorts and, online and telephone currency exchange services, offered to both private individuals and companies, especially travel agencies and banks. Global Exchange Group headquarters are located in Salamanca and Madrid. Having established a dominant market leadership across Europe, the Middle East, and Latin America, Global Exchange continues its strategic expansion across the Asia-Pacific region, anchored by our fully operational 24/7 airport branches in Malaysia. Global Exchange Group is considered as a Fintech company with innovative top technology systems developed internally, for the management and control of its own business and the service of its customers. Visit our website to learn more about us: http://www.global-exchange.com/en/

We are seeking a commercially strong and regulator-ready General Manager to lead and scale the business across retail and corporate segments. This role is responsible for overall business performance, including profit and loss ownership, operational execution, regulatory compliance, financial stewardship, and alignment with global headquarters.

The successful candidate will serve as the key country leader for the Malaysia subsidiary and, subject to regulatory approval, will assume statutory leadership responsibilities for the local subsidiary. The role is best suited for candidates currently operating at a country management, business unit management, head of operations, head of business, or general management level within foreign exchange, banking, remittance, payments, treasury, or other regulated financial-services environments.

Why this role is different

This is not a customer service, branch supervisory, manufacturing, or general operations role. We are specifically looking for a candidate with strong financial-services leadership exposure, hands-on regulatory engagement, and proven experience managing business performance in a regulated environment.

Key responsibilities

Strategic and commercial leadership

• Lead the Malaysia business with full accountability for growth, profitability, market expansion, and operational performance.
• Define and execute the local business strategy across branch and digital channels in line with regional and global objectives.
• Identify new market opportunities, customer segments, and revenue streams within the foreign exchange and related financial-services space.
• Drive pricing, margin, and commercial initiatives to improve profitability and sustainable growth.

Financial and operational management

• Own the country-level profit and loss, budgeting, forecasting, and financial performance management.
• Oversee day-to-day operations including cash flow oversight, currency logistics, service quality, and branch efficiency.
• Ensure accurate financial records, tax compliance, internal reporting, and disciplined cost management.
• Establish and maintain strong operating procedures, controls, and performance standards across all locations.
• Regulatory, compliance, and governance oversight
• Ensure full compliance with Bank Negara Malaysia requirements and all applicable financial-services regulations.
• Act as the primary local leader for regulatory, internal, and external audit matters.
• Maintain effective internal controls, risk-management practices, and governance standards across the business.
• Work closely with Compliance, Finance, Legal, HR, and Operations teams to ensure all local practices meet corporate and statutory requirements.

Leadership and stakeholder management

• Lead, coach, and develop the local management team and branch leaders.
• Build a high-performance culture with clear accountability, succession planning, and leadership development.
• Serve as the primary liaison between the Malaysia entity and global headquarters, providing business updates, strategic recommendations, and market insight.
• Manage key external stakeholders including regulators, banking partners, suppliers, landlords, and service providers.

Mandatory regulatory requirement

• The selected candidate must meet the Fit and Proper requirements of Bank Negara Malaysia for this statutory appointment.
• Upon successful selection and regulatory approval, the candidate will be appointed to act as the statutory Chief Executive Officer of the local subsidiary, in line with corporate governance requirements.

Ideal candidate profile

• Bachelor's degree in Finance, Accounting, Economics, Business Administration, or a related
• MBA or other relevant postgraduate qualification is an advantage.
• At least 8 to 10 years of experience in financial services, with direct exposure to foreign exchange, retail banking, remittance, payments, treasury, or other regulated financial institutions.
• At least 3 years in a senior managerial or country/business-unit leadership role with clear profit and loss accountability.
• Demonstrated experience engaging with regulators, auditors, and central-bank or equivalent compliance frameworks.
• Strong financial acumen, including budgeting, margin management, forecasting, and performance analysis.
• Proven ability to lead cross-functional teams in a multinational and matrix environment.
• Strong command of English; additional regional or European languages are an advantage.
• Comfortable working across time zones and travelling when required.

Preferred backgrounds

• We are especially interested in candidates from:
• Retail or corporate banking
• Remittance or money services businesses
• Payments or fintech companies in regulated financial environments
• Treasury or financial operations leadership roles
• Country management or business-unit leadership roles in financial services

Data Protection Notice:

In compliance with the applicable data protection regulations, we inform you that the personal data you provide during this recruitment process will be processed by Globo Cambio Malaysia SDN. BHD., as the data controller, for the purpose of managing your application, assessing your professional profile, and, where appropriate, including you in future recruitment processes. The legal basis for this processing is the data subject's consent and/or the application of pre-contractual measures. Your data will not be disclosed to third parties, except where legally required, and will be retained only for the time strictly necessary to fulfill the aforementioned purpose. You may exercise your rights of access, rectification, erasure, objection, restriction of processing, and data portability, as well as withdraw your consent at any time, by sending a written request to the following email address: [Confidential Information], including a copy of your identity document and specifying the right(s) you wish to exercise. For further details regarding the processing of your personal data, please consult the Privacy Policy section available on our website: https://www.globalexchange.my/